Experience design
Things are breaking, and everyone seems to feel it except perhaps HR. We’re still relying on outdated playbooks, corporate jargon, and cookie-cutter “best practices” that haven’t changed since the days of dial-up. Today we all expect better in daily lives.
</> Genuine feedback, not annual reviews.
</> Flexibility and trust, not micromanagement and badge swipes.
</> A sense of belonging, not empty statements.
</> Real career growth, not generic development plans.
</> Honest communication, not fake positivity.
It’s time for a reset.
What does Experience do for your organisation
Employee Experience is the Operating System of your Organization.
Just like an OS coordinates hardware and software to run smoothly, employee experience design aligns culture, tools, and workflows. Without it, even the best “apps” (benefits, policies, tech) crash or underperform.
Not doing it is like, building a House around the People who live in It.
You wouldn’t design a home without asking how the residents move, rest, and connect. Experience design ensures the workplace is built around real human needs. Not just corporate blueprints.
It’s the Traffic System that keeps Talent flowing
Without clear signals, feedback loops, and pathways, people stall, crash, or take detours. Experience design creates the infrastructure for safe, efficient movement—onboarding, growth, and retention.
It’s the Lab where culture is crafted, not just observed.
Rather than waiting for culture to “emerge,” experience design treats it like a system to be prototyped, tested, and refined. It’s where values meet behavior in measurable ways.
About Experience design
The what and why...
The strategic and human centred process of shaping all aspects of an employee's journey within an organization - from recruitment to departure - to create a positive, engaging, and productive work environment.
It involves understanding employee needs, pain points, and motivations to intentionally craft meaningful interactions, streamline processes, foster a supportive culture, and provide the tools and resources necessary for employees to thrive.
UK Financial Services company: Case study
The company lost trust in Workday due to a challenging implementation process. The service was sluggish, with a confusing proposition and structure. The people team struggled to maintain momentum toward achieving value and goals.
Solution design
We Developed an Employee Experience and journey mapping framework, creating summary recommendations to build a strong case for change. Then Launched a Joining Experience project to showcase how redesigns can leverage the latest Workday functionality while integrating with suppliers to automate labor-intensive processes. At every stage stakeholders were taken through the process.
Net effect
Improved engagement internally and throughout the organisation. Winning awards, Higher retention and recruitment opportunities. New roles championing the Experience led improvement target.