Optimisation service
Facing Inflexibility, Complexity, or inconsistency?
Fix common issues with HR Service Delivery
Centralised
Everything is done in one central hub globally. Best suited for larger organisations with multiple locations and a large workforce.
Inflexibility: May not be responsive to the specific needs of individual departments or locations
Bureaucracy: Can lead to slower decision-making due to centralized control
Shared
Consolidates various HR functions into a single, centralized unit that serves multiple departments or business units within an organisation. These activities are transactional, administrative or related to cyclical execution
Complexity: Can be challenging to implement and manage due to the need for coordination between different units
Potential for Conflicts: Balancing the needs of various departments can lead to conflicts and compromises
De-centralised
Each segment or divisional area is responsible for its own HR services. This model is best suited for smaller organizations with fewer employees and a simpler HR structure.
Inconsistency: Can lead to variations in HR practices and policies across the organization
Resource Intensive: Requires more HR personnel and resources to manage multiple HR functions independently
How do we sort this out?
For stabilisation not transformation
Capture existing service catalogues in collaboration with local teams.
Map and document "as-is" processes for core functions
Create accurate SOPs and workflow diagrams highlighting systems, controls, handoffs, and dependencies.
Understand the critical decisions and SLA timeframes that impact the Service
Organise the user service tiers ensuring that key knowledge is transferred to Tier 0 self service
Be clearer with which the tier 1 contact channels are needed and what they are used for
Benefits
By automating tasks and optimizing processes, we help clients reduce costs, improve efficiency, and free up employees to focus on more strategic initiatives. This leads to increased productivity, improved customer satisfaction, and a stronger bottom line.